Company Policies at En Vogue IV Therapy and Wellness in Southampton PA
Thank you for choosing En Vogue IV Therapy & Wellness! For more information, call us today or book an appointment online. We are conveniently located at 44 2nd St Pike Suite 303 Southampton, PA 18966.
Your appointment and experience at En Vogue IV Therapy & Wellness are important to our team. En Vogue’s policies allow for us to provide a higher standard of care; therefore, we have implemented them to provide you with an exceptional experience. Please note, that when you schedule an appointment, that is your acceptance of our policies. Please take a moment to review the information below.
We encourage our patients to schedule appointments well in advance, especially prior to major holidays as our schedules typically fill up quickly. En Vogue also encourages pre-booking your next appointment at the conclusion of all appointments if you have a treatment package or series.
*Please note a valid credit/debit card will be required at the time of booking to reserve your appointment at En Vogue IV Therapy and Wellness.
Arrival & Check-In
Please arrive at least 15 minutes prior to your scheduled appointment time, for your first visit. This appointment will require paperwork including a brief medical history form, and consent. For any other established appointments/visits, please arrive 5-10 minutes prior to your scheduled appointment time.
If arrival is delayed, we will make every effort to accommodate your full appointment, but please note to prevent delays for other patients the appointment start time may be changed or the service time may be abbreviated. If you are delayed or running late, please notify The En Vogue Front Desk by calling (215) 770-9780 so that we can make the appropriate arrangements for your appointment. Please note if we are unable to accommodate late arrival to your appointment, the appointment will be charged as a late cancellation ($50.00 for each missed appointment).
En Vogue IV Therapy and Wellness Medical Providers, Support Staff, Procedure Rooms, Treatment Devices, Procedure/Treatment Products and Supplies are all reserved and prepared in advance especially for you. All Appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you may have booked months ago.
Appointment cancellation fees are necessary due to unavoidable expenses and valuable time allocated to every patient when they make appointments. We do understand that sometimes schedule conflicts arise, and some adjustments are necessary; therefore, we respectfully request that you please provide at least 48 hours’ notice to make any adjustments to your scheduled appointment time(s).
Providing less than 48 hours’ notice to reschedule or cancel an appointment will result in a late cancellation fee of $50. The late cancellation system is automated meaning this charge is automatically added to your account and cannot be waived. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and patients on our waiting list miss the opportunity to receive services.
If you need to reschedule or cancel your appointment, please call (215) 770-9780, or visit our website at www.EnVogueIVTherapyandWellness.com to send our front desk a message with the SMS/TXT app.
SMS/Text & Emails – For your convenience, a reminder for your appointment will be sent either via text or email, which you are able to confirm. If we are unable to reach you, it is still your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the late cancellation fee. If you need to cancel or reschedule your appointment, please call The En Vogue Front Desk at (215) 770-9780 or visit www.EnVogueIVTherapyandWellness.com. Please note that the En Vogue IV Therapy and Wellness Front Desk can enable/disable appointment alerts upon request.
Phone Calls – The En Vogue Front Desk will call with an appointment reminder if you do not confirm through En Vogue’s automated appointment (text/email) reminder system. If we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times. If you need to cancel or reschedule your appointment, please call The En Vogue Front Desk at (215) 770-9780 or visit www.EnVogueIVTherapyandWellness.com.
Is An Appointment Required To Purchase Products?
En Vogue prides itself on carrying some of the best medical-grade products available and making sure they are easily accessible for our patients. An appointment is not required to purchase any of our high-grade products, vitamins, supplements, or meal replacement plans. If you already know which products you would like to purchase, we recommend calling ahead of your arrival so that an En Vogue Team Member can prepare your items for a quick and convenient check-out. Curbside pick-up is available for all products currently. You can also purchase products directly from En Vogue’s online store.
Product and Service Returns
We are constantly striving to create an environment founded in excellence, quality, and most importantly – the safety of our patients. For this reason, we cannot buy back or refund any opened/used products or items. It is against En Vogue IV Therapy and Wellness policy to re-sell items that have been returned, even if they have not been opened. If you are unhappy with a product purchased from En Vogue IV Therapy and Wellness or from En Vogue’s Online Store, please return the unused (unopened) item with a dated receipt within 14 days of purchase and we will gladly exchange the item or issue an account credit.
Treatments, services & procedures are non-refundable. EV Credit may be issued to your account for unused treatments & services, however, credit for remaining un-used promotional or package treatments will be issued only after applying the full standard price of the used treatment sessions.
Once issued to your account, EV Credit can be used toward any other treatment, product or service at En Vogue IV Therapy and Wellness.
Prices & Promotions
We are committed to continuously expanding our services to ensure that we provide our patients with the latest and greatest treatment technology. Although we make every effort to keep our website and treatment menu updated accordingly, please note that prices, services, promotions, and products are subject to change at any given time. Special offers and discounts may not be combined.
Patients must be at least 18 years of age to receive treatment or undergo any procedure at En Vogue IV Therapy and Wellness without the consent or accompaniment of a parent/guardian.
As a courtesy to all our patients, cell phones must be silenced when entering En Vogue IV Therapy and Wellness. Cell phones must be turned off when entering the treatment/procedure areas.
En Vogue IV Therapy and Wellness reserves the right to update or change these policies at any given time, without notice, to reflect company and patient feedback.
- Visa, MasterCard, American Express, Discover
- The En Vogue Drip Card (Gift Card)
The En Vogue Drip Card (Gift Card)
The En Vogue Drip Card is a Gift Card that is perfect for any occasion and is deliverable in any amount! Design your own gift card and send it to the recipient instantly via email or schedule a delivery at your preferred date and time.
The En Vogue Drip Card is available for purchase on our website at www.envogueivtherapyandwellness.com or at our Southampton, PA location. The En Vogue Drip Card is redeemable for any products or services at En Vogue IV Therapy and Wellness and does not expire. Gift cards are non-refundable, and En Vogue Medi-Spa is not responsible for lost, stolen, or damaged gift cards or for any unauthorized gift card use.
Groupon & Third-Party Vouchers
Groupon and Other Third-Party Vouchers are a great way for new patients to see the dedication of our team as well as the quality of our services. The Groupon Voucher is an introductory offer for new patients scheduling a service at our IV Therapy and Wellness Center for the first time. If you have been to En Vogue IV Therapy and Wellness for any service or treatment in the past, this means you are ineligible to redeem an additional Groupon OR Third-Party Voucher.
We have strict policies in place and strongly enforce these policies for promotional Groupon & Third-Party Vouchers. Vouchers are limited to 1 per patient, gifted vouchers also apply to this policy, as fine print stated on the Groupon. Third-Party Vouchers cannot be combined with other promotional offers. Please note En Vogue IV Therapy and Wellness Center reserves the right to redeem any Groupon or Third-Party Voucher in the event of a no-show appointment or late cancellation.
Some appointments may require deposits at the time of booking services. Appointment deposits are non-refundable and serve to reserve our medical staff and our equipment specifically for you and your treatment.
Questions, Comments or Concerns?
We care deeply for our patients and are constantly striving to improve the patient experience at En Vogue IV Therapy and Wellness. We value your feedback and want you to be as informed as possible. Please don’t hesitate to contact us with any questions about our policies or treatments.
En Vogue IV Therapy and Wellness Center policies are presented and provided in the best quality and tradition of excellent servicing for our established and future patients. Thank you for viewing and supporting our policies criteria.